Employer source reviewed: 13 October 2026. Accenture lists an IT Customer Service Representative role in Pune, Maharashtra, job number 14345745. Its classification is Software/Application/Cloud Tech Support Associate, full-time with an experience band of 0–2 years. The main technical requirement is intermediate-level Microsoft Windows Desktop Management. This is an IT operations and support opportunity—not a generic Java or Python software developer job. Confirm the employer’s current Apply option before submitting a resume.
Accenture Pune IT Customer Service Representative — job overview
| Company | Accenture |
|---|---|
| Position | IT Customer Service Representative |
| Classification | Software/Application/Cloud Tech Support Associate |
| Official job number | 14345745 |
| Location | Pune, Maharashtra, India |
| Employment type | Full-time |
| Experience range | 0–2 years, as labelled by the official page |
| Education | Bachelor’s degree in a relevant field |
| Core skill | Intermediate Microsoft Windows Desktop Management |
| Salary, eligible batches, deadline | Not stated in the official description reviewed |
What work would you do?
Accenture’s description focuses on keeping production systems available and helping restore services when something goes wrong. It names incident and outage resolution, communication during disruptions, working to service level agreements (SLAs), maintaining disaster recovery procedures and following data retention policies. An entry-level employee may assist the team with investigation and documentation while learning the organisation’s established support processes. The listing does not promise a specific client account or shift schedule.
Imagine a company-wide Windows login issue. Your task might be to collect repeatable symptoms, identify what devices and users are affected, check approved troubleshooting information and escalate evidence to the team that owns identity or endpoint management. It would be risky to claim a production fix is complete without testing or stakeholder confirmation.
Eligibility: can freshers apply?
The employer labels the role 0–2 years and states a bachelor’s degree in a relevant field. A candidate with zero full-time experience can consider the opening if they can demonstrate Windows troubleshooting and support fundamentals. Yet 0–2 years is not a guarantee that any degree, any passing batch or every candidate without experience will meet the screening criteria. The role specifies intermediate Windows Desktop Management, which may be assessed in an interview.
Accenture calls prior relevant experience advantageous, not a universal absolute requirement in this posting. Do not invent a salary, batch cutoff, remote-work promise or selection pattern that the official page does not provide.
Skills to demonstrate in your resume
- Windows desktop management: settings, user profiles, permissions, Windows Update, common application issues and basic endpoint troubleshooting.
- Incident response: prioritising by impact, documenting the timeline, escalating when needed and verifying restoration.
- Service-level agreements: recognising response and resolution commitments and providing timely updates.
- Communication: explaining an issue calmly, confirming understanding and giving clear next steps.
- Documentation: writing concise incident notes, reproduction steps, attempted fixes and handover comments.
Troubleshooting ability, customer service, communication, time management and reporting are described by Accenture as bonus capabilities. If you have a home lab, internship or college IT support experience, specify exactly what you configured and fixed. A small truthful example is more useful than claiming broad enterprise administration skills you never practised.
Original Hiring365 practice scenario: a Windows desktop outage
Create a fictional service desk report: five users report that a desktop application fails to launch after an update. Record the device environment, application version, first failure time, error message and business impact. Outline three safe investigation steps, such as checking whether the issue affects all users, reviewing relevant Windows event entries and comparing versions. Avoid telling employees to disable security controls or delete arbitrary system files.
Write an example incident note with five headings: Symptoms, Impact, Evidence, Escalation, Next Update. Then draft a 60-word update for affected users that says what has been confirmed and when the next update is expected—without promising an unverified fix. This is an independent Hiring365 exercise, not an official Accenture recruitment assignment.
Interview preparation checklist
- Explain the difference between an incident and a recurring problem using your own example.
- Describe how you would investigate a Windows PC that cannot connect to a company network while other machines can.
- Discuss what an SLA is and why accurate ticket notes matter.
- Practise a professional email responding to a customer who is frustrated by a repeated outage.
- Review user profiles, permissions, application errors, basic networking and safe escalation.
- Prepare an example of learning a technical skill quickly and documenting what you discovered.
How to apply
Open Accenture’s official careers listing below, verify job number 14345745 and the Pune location, and use its current Apply workflow if applications remain available. Complete the application accurately and use only the employer’s official careers platform. Accenture warns that legitimate recruitment does not require paying a fee.
Opens the official Accenture requisition 14345745. Confirm current vacancy status and eligibility. Hiring365 never charges candidates.
Frequently asked questions
Is this a software developer opening?
No. It is classified as software/application/cloud technical support, focusing on Windows desktop management and incident handling.
Is this a job for 2026 graduates only?
Accenture’s public description does not limit eligibility to one graduating batch. Review the actual application form.
Can a candidate with zero experience apply?
The official page states 0–2 years, but technical and education requirements still apply. Zero experience does not remove the intermediate Windows management expectation.
Is a salary or remote-work policy guaranteed?
Neither a pay range nor a specific remote/hybrid schedule is stated in the job description checked.
Helpful Hiring365 resources
See how to evaluate official eligibility, the fresher follow-up tracker and our job-offer checklist.
Source: Accenture Careers – IT Customer Service Representative, Job 14345745, inspected 13 October 2026. Practice activities and explanations are original Hiring365 editorial material, not an official employer test. Thumbnail is an independent Hiring365 design.
