If you are a fresher or experienced candidate looking for a strong opportunity, the Wipro New Drive role at Wipro New is a great option. Below are complete details about the role, eligibility, and application process.
Job Overview Table
| Job Role | Network Support Associate |
| Company | Wipro New |
| Location | Pune, Maharashtra |
| Job Type | Full-Time |
| Experience | Freshers / 0-3 Years |
| Batch Eligible | 2024 / 2025 / 2026 |
| CGPA | 6.0 CGPA or above |
| Backlogs | No active backlogs |
| Gap Year | No year gap allowed |
Why This Role is Worth Considering
- This position offers excellent exposure to enterprise-level networking technologies and international customer support operations, making it ideal for candidates who want to build a strong foundation in the IT networking domain.
- Working at Wipro New provides access to cutting-edge tools and technologies in network troubleshooting, routing, switching, and firewall management, which are highly valued skills in todays job market.
- The role involves handling voice processes and incident management, giving candidates valuable experience in customer service and technical support that can accelerate career growth in the telecom sector.
- As a Network Support Associate, you will work in rotational night shifts, providing flexibility in work schedules while gaining experience with global clients and diverse networking environments.
- This position serves as an excellent stepping stone for candidates aspiring to advance into senior networking roles, CCNP certifications, and specialized telecom support positions within the industry.
About Wipro New
Wipro New represents the forward-thinking division of Wipro Limited, one of Indias largest and most respected IT services companies with a global presence spanning across 50+ countries. The company has established itself as a leader in business process management, digital transformation, and enterprise technology solutions, serving clients across various industries including banking, healthcare, retail, and telecommunications. With a workforce of over 200,000 professionals worldwide, Wipro New emphasizes innovation, customer-centric solutions, and continuous learning opportunities for its employees. The organization fosters a collaborative work culture that encourages professional development, technical excellence, and cross-functional teamwork. Employees at Wipro New have access to extensive training programs, certification courses, and mentorship opportunities that help them grow both technically and professionally. The company is committed to diversity and inclusion, providing equal opportunities for freshers and experienced professionals alike. Working here means being part of a dynamic environment where cutting-edge technologies meet real-world business challenges, creating endless possibilities for career advancement and personal growth.
Key Responsibilities
- Manage international voice support related to networking and telecom problems for global clients and customers across different time zones.
- Provide the first level (L1) troubleshooting of problems related to the network, identifying and resolving basic connectivity issues efficiently.
- Maintain accurate records of incidents and ensure proper documentation of all technical support activities and resolutions.
- Escalate technical issues that cannot be solved at the initial level to relevant specialized teams for advanced troubleshooting.
- Maintain high standards in customer service and communications while providing technical assistance to end-users.
- Monitor and support essential network functions to ensure optimal performance and minimal downtime for critical systems.
- Maintain quality service delivery and consistently achieve performance goals set by the organization.
- Work closely with senior network engineers and technical teams to understand complex issues and provide timely support.
- Participate in knowledge sharing sessions and continuous learning programs to enhance technical expertise.
- Follow established protocols and procedures for incident management and resolution within defined SLA timelines.
Eligibility Criteria
| Criteria | Requirement |
|---|---|
| Degree | Any Graduation Degree (BE/BTech/BCA/MCA/BSc/BCom) |
| Branch | Any Branch (CS/IT/Electronics/Computer Applications preferred) |
| Batch | 2024 / 2025 / 2026 Passouts |
| CGPA | 6.0 CGPA or above |
| Backlogs | No active backlogs |
Skills Required
- Networking Fundamentals – Strong understanding of OSI model, TCP/IP, and basic networking concepts
- CCNA Knowledge – Active Cisco Certified Network Associate certification or equivalent knowledge
- Network Troubleshooting – Ability to diagnose and resolve common network connectivity issues
- LAN and WAN Concepts – Understanding of local and wide area network architectures
- VLAN Configuration – Knowledge of virtual LAN setup and management
- IP Address Configuration – Proficiency in configuring and managing IP addresses and subnets
- Routing and Switching – Basic understanding of routing protocols and switch operations
- Cisco Routers and Switches – Familiarity with Cisco networking equipment and IOS commands
- Firewall Basics – Understanding of firewall concepts and basic security principles
- Network Support Operations – Experience in handling network support tickets and incidents
- Incident Management – Knowledge of ITIL framework and incident resolution processes
- Voice Process Handling – Ability to manage voice-based customer support operations
- Communication Skills – Excellent verbal and written communication abilities for customer interaction
- Analytical Thinking – Strong problem-solving capabilities and analytical approach to technical issues
- Multitasking Capabilities – Ability to handle multiple support requests simultaneously
- Team Collaboration – Willingness to work collaboratively with cross-functional teams
- Customer-Centric Approach – Focus on delivering exceptional customer service and satisfaction
Is This Role Right for You?
- Good fit if you have completed CCNA certification and want to start your career in networking and telecom support with a reputed organization.
- Ideal for freshers who are passionate about technology, problem-solving, and building a career in enterprise networking solutions.
- Perfect opportunity if you are comfortable working in rotational night shifts and can adapt to flexible work schedules.
- Great choice for candidates who possess strong communication skills and can confidently interact with international customers.
- Not ideal if you lack basic networking knowledge or are not willing to work in a BPO/IT support environment.
- Location note: This position is based in Pune, so candidates must be available to relocate or currently residing in Pune.
- Salary note: Competitive compensation package with additional night shift allowances and performance-based incentives.
How to Apply
- Click on the Apply Link provided below to visit the official Naukri.com job listing page.
- Review the complete job description and ensure you meet all the eligibility criteria mentioned.
- Search for the Network Support Associate position under Wipro New in Pune location.
- Submit your updated resume along with necessary educational and certification documents.
- Wait for the recruitment team to review your application and contact you for further process.
- Prepare for technical interviews focusing on networking concepts and CCNA knowledge.
Career Growth
Network Support Associate → Senior Network Support Engineer → Network Engineer → Lead Network Specialist
