Non-Voice Customer Support Executive | Capgemini | 2024/2025/2026 | Fresher

If you are a fresher or experienced candidate looking for a strong opportunity, the Capgemini Off Campus Drive role at Capgemini is a great option. Below are complete details about the role, eligibility, and application process.

Job Overview Table

Why This Role is Worth Considering

• Global Exposure: Capgemini is a multinational corporation with operations in over 40 countries, offering you the chance to work with international clients and gain exposure to diverse business cultures and practices.
• Career Development: The company provides extensive learning opportunities through their digital platform featuring over 250,000 professional courses, enabling continuous skill enhancement and career progression.
• Comprehensive Benefits: From health insurance and telemedicine to elder care assistance and parental support, Capgemini offers holistic wellness benefits that prioritize employee well-being.
• Work-Life Balance: Flexible working arrangements and rotational shift options allow you to maintain a healthy balance between professional responsibilities and personal life.
• Innovation Focus: Being part of Capgemini means working at the forefront of technology and engineering innovations, contributing to cutting-edge solutions that shape industries.

About Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, headquartered in Paris, France, with a strong presence across India and worldwide. Founded in 1967, the company has grown to become one of the most respected names in the IT services industry, serving clients across various sectors including automotive, banking, consumer products, healthcare, and telecommunications. With over 270,000 employees globally, Capgemini is committed to delivering innovative solutions that drive business success and create sustainable value for clients. The company culture emphasizes collaboration, continuous learning, and employee development, making it an ideal workplace for ambitious professionals. Capgemini’s Indian operations are particularly significant, with multiple delivery centers across major cities like Kolkata, Bangalore, Hyderabad, and Pune, employing thousands of talented individuals. The organization places immense importance on diversity and inclusion, fostering an environment where creativity thrives and every employee feels valued. Through their focus on emerging technologies like artificial intelligence, cloud computing, and cybersecurity, Capgemini continues to lead digital transformation initiatives for enterprises worldwide, making meaningful impacts on how businesses operate in the modern era.

Key Responsibilities

• Respond to customer inquiries and complaints submitted through webforms, emails, and other non-voice communication channels with prompt and accurate written responses.
• Review customer concerns thoroughly and provide clear, professional solutions that address their specific needs and requirements.
• Process and resolve all webform and ticket requests within established turnaround timeframes to maintain service level agreements.
• Coordinate with internal teams including technical support and product specialists to ensure comprehensive problem resolution.
• Maintain detailed records of all customer interactions, resolutions, and escalations in the company’s CRM system for future reference.
• Analyze patterns in customer complaints and prepare trend reports to help supervisors identify areas for improvement.
• Follow quality standards, process guidelines, and compliance requirements for each customer case to ensure consistency.
• Escalate complex or unresolved issues according to defined procedures to appropriate senior team members.
• Ensure high levels of customer satisfaction through efficient written communication and timely resolution of concerns.

Eligibility Criteria

Skills Required

• Excellent written English communication skills with strong grammar and spelling accuracy for professional correspondence.
• Good typing speed and accuracy to handle multiple customer queries efficiently throughout the shift.
• Strong analytical and problem-solving abilities to identify root causes and provide effective solutions.
• Attention to detail to ensure accuracy in documentation and customer response quality.
• Multitasking capabilities to manage multiple cases simultaneously without compromising quality.
• Time management and prioritization skills to meet SLA requirements consistently.
• Process-driven approach with ability to follow standardized procedures and guidelines.
• Team collaboration skills to work effectively with internal departments and stakeholders.
• Customer-centric mindset focused on delivering exceptional service experiences.
• Flexibility to work in rotational shifts as per business requirements.

Is This Role Right for You?

• Good fit if: You have excellent written communication skills, enjoy problem-solving, and want to work in a global organization with growth opportunities.
• Not ideal if: You prefer voice-based customer interactions or are unable to work in rotational shifts including night shifts.
• Location note: This position is based in Kolkata, requiring candidates to either reside in or relocate to the city for work.
• Salary note: Compensation is competitive within the industry standards for customer support roles, with additional benefits and performance incentives.

How to Apply

1. Click on the official apply link provided in this job posting to access the Capgemini careers portal.
2. Search for the Non-Voice Customer Support Executive position using reference code 481900 or job location Kolkata.
3. Review the complete job description and requirements carefully before proceeding with your application.
4. Submit your updated resume along with any required documents showcasing your educational qualifications and skills.
5. Complete the online application form with accurate personal and professional information.
6. Monitor your email for further communication regarding the selection process and interview scheduling.

Career Growth

Non-Voice CSR → Senior CSR → Team Lead → Process Manager