If you are a fresher or experienced candidate looking for a strong opportunity, the Kyndryl Off Campus Drive role at Kyndryl is a great option. Below are complete details about the role, eligibility, and application process.
Job Overview Table
| Job Role | Technical Support Specialist |
| Company | Kyndryl |
| Location | Bangalore, Karnataka |
| Job Type | Full-Time |
| Experience | Freshers / 0-1 Year |
| Batch Eligible | 2024 / 2025 / 2026 |
| CGPA | 6.0 CGPA or above |
| Backlogs | No active backlogs |
| Gap Year | No year gap allowed |
Why This Role is Worth Considering
- Global Technology Leader: Kyndryl is a spin-off from IBM, making it one of the world’s largest IT infrastructure services companies with operations in over 60 countries and serving thousands of enterprise clients globally.
- Career Development: As a Technical Support Specialist, you will gain hands-on experience with cutting-edge technologies including VMware, Microsoft O365, Cisco networking solutions, and cloud collaboration tools while building a strong foundation in enterprise IT support.
- Competitive Compensation: Kyndryl offers attractive salary packages for freshers along with comprehensive benefits including health insurance, professional development opportunities, and performance-based incentives.
- Innovative Work Environment: The company emphasizes innovation and continuous learning, providing access to AI-powered insights and modern tools that help professionals make intelligent decisions and advance their careers faster.
- Job Security: Working with critical technology systems for Fortune 500 companies ensures stable employment and exposure to mission-critical infrastructure that drives business success across industries.
About Kyndryl
Kyndryl is a global leader in designing, building, managing, and modernizing the technology systems that run the world’s most important businesses. Founded in 2021 as an independent company from IBM, Kyndryl has established itself as the world’s largest IT infrastructure services provider, with a workforce of over 90,000 professionals serving clients in more than 60 countries. The company focuses on delivering managed services, cloud infrastructure, applications, and consulting to help organizations navigate their digital transformation journeys. Kyndryl’s work culture emphasizes innovation, collaboration, and continuous learning, where employees are encouraged to develop cutting-edge solutions using emerging technologies including artificial intelligence, automation, and cloud computing. The company’s commitment to excellence is reflected in its partnerships with major technology vendors and its recognition as a trusted advisor for enterprises seeking to optimize their IT operations. Working at Kyndryl means being part of a dynamic team that impacts businesses across banking, healthcare, manufacturing, and government sectors, contributing to solutions that drive competitive advantages and operational efficiency for clients worldwide. The organization fosters an inclusive environment where diverse perspectives are valued, and professional growth is supported through comprehensive training programs and mentorship opportunities.
Key Responsibilities
- Provide Level 1 technical assistance to B2B customers, handling software, hardware, and service-related queries as per contractual agreements and service level agreements.
- Troubleshoot and resolve issues related to operating systems, email platforms including Outlook, Exchange, and Lotus Notes, networking connectivity including VPN configurations, and Microsoft Office 365 applications.
- Manage password resets, verify user entitlements, and maintain accurate incident logs using industry-standard ticketing tools and payment systems.
- Collaborate with appropriate technical teams to assist in resolving complex issues while acting as the primary advocate for client needs and satisfaction.
- Monitor and manage service outages, track system status messages, and communicate updates to stakeholders in a timely manner to minimize business disruption.
- Maintain and track software license inventories, hardware data records, and ensure compliance with licensing agreements and asset management protocols.
- Achieve defined service level agreements (SLAs), service level objectives (SLOs), and key performance indicators (KPIs) to maintain high customer satisfaction ratings.
- Support network infrastructure including Cisco Nexus and IOS technologies, and assist with F5 ASM along with LTM configuration and troubleshooting activities.
Eligibility Criteria
| Criteria | Requirement |
|---|---|
| Degree | BCA, B.Sc (Computer Science), B.Com (Computer Science) |
| Branch | Computer Science, Information Technology, Electronics |
| Batch | 2024 / 2025 / 2026 |
| CGPA | 6.0 CGPA or above |
| Backlogs | No active backlogs |
Skills Required
- Excellent written and verbal English communication skills with the ability to articulate technical concepts clearly to both technical and non-technical audiences.
- Strong customer service orientation with proven troubleshooting abilities and problem-solving skills in enterprise IT environments.
- Hands-on experience with Windows and macOS operating systems, Microsoft Office 365 suite, VMware virtualization platforms, and networking fundamentals.
- Working knowledge of internet security protocols, collaboration tools including Microsoft Teams, Cisco Webex, and Slack messaging platforms.
- Experience with IT ticketing systems and payment processing platforms for incident management and resolution tracking.
- Familiarity with Cisco Nexus and IOS networking technologies, along with F5 ASM and LTM configuration and troubleshooting capabilities.
- Multilingual capabilities are considered an advantage for serving diverse global clientele and enhancing communication effectiveness.
Is This Role Right for You?
- Good fit if: You are a recent graduate passionate about technology support, enjoy solving customer problems, have strong communication skills, and want to work with enterprise-level infrastructure in a growing IT services company.
- Not ideal if: You prefer development roles over support functions, lack interest in networking technologies, or are seeking remote work opportunities as this position requires in-person presence in Bangalore.
- Location note: This is a full-time in-person role based in Bangalore, Karnataka, requiring candidates to relocate or commute to the office location for daily work activities.
- Salary note: Freshers can expect competitive compensation packages with additional benefits including health insurance, paid time off, and professional development allowances typical of IT infrastructure service providers.
How to Apply
- Click on the official apply link provided below to access Kyndryl’s career portal and begin your application process.
- Search for requisition ID R-60932 or Technical Support Specialist position in Bangalore location on the Kyndryl careers website.
- Submit your updated resume, educational certificates, and any relevant technical certifications through the online application system before the deadline.
Career Growth
Technical Support Specialist → Senior Technical Support → Technical Team Lead → Solutions Architect
