If you are a fresher or experienced candidate looking for a strong opportunity, the Wipro Freshers Service Desk Analyst Recruitment 2026 | Wipro Hiring Service Desk Analyst role at Wipro Limited is a great option. Below are complete details about the role, eligibility, and application process.
Job Overview Table
| Job Role | Service Desk Analyst L1 |
| Company | Wipro Limited |
| Location | Pune, Maharashtra |
| Job Type | Full-Time |
| Experience | Freshers / 0-1 Year |
| Batch Eligible | 2024 / 2025 / 2026 |
| CGPA | 6.0 CGPA or above |
| Backlogs | No active backlogs |
| Gap Year | No year gap allowed |
Why This Role is Worth Considering
- Work with one of the world’s leading technology consulting and digital transformation companies with global presence across 65 countries
- Gain hands-on experience in technical support, customer service, incident management, and IT operations as a fresher
- Exposure to enterprise IT environments and opportunity to work with global clients
- Access to professional training programs and career growth opportunities within Wipro
- Dynamic work environment that encourages continuous learning and innovation
About Wipro Limited
Wipro Limited is a globally recognized technology services and consulting company that helps businesses accelerate digital transformation and innovation. With more than 230,000 employees across 65 countries, Wipro delivers cutting-edge solutions in consulting, engineering, cloud computing, cybersecurity, artificial intelligence, and IT operations. The company has established itself as a leader in providing comprehensive IT solutions and services to clients worldwide. Wipro promotes continuous learning, innovation, diversity and inclusion, and career development for all employees. The work culture at Wipro emphasizes empowering employees to shape their own career journeys while contributing to meaningful technological advancements. Working at Wipro provides professionals with access to industry best practices, state-of-the-art technologies, and collaborative environments that foster growth and development. The company’s commitment to excellence and customer satisfaction makes it an ideal place for freshers to begin their professional careers in the IT industry.
Key Responsibilities
- Respond to customer queries through calls, emails, chats, and portals providing excellent customer service
- Diagnose basic software issues and troubleshoot hardware problems for end users
- Log support tickets and track incidents while maintaining service records
- Understand client applications and processes to provide effective support solutions
- Escalate unresolved issues to higher support levels when necessary
- Maintain Service Level Agreements (SLAs) and Turnaround Time (TAT) standards
- Prepare MIS reports and documentation of customer interactions
- Follow helpdesk procedures and contribute to service quality improvement
Eligibility Criteria
| Criteria | Requirement |
|---|---|
| Degree | Bachelor’s Degree in any discipline |
| Branch | All branches eligible |
| Batch | 2024 / 2025 / 2026 |
| CGPA | 6.0 CGPA or above |
| Backlogs | No active backlogs |
| Gap Year | No year gap allowed |
Skills Required
- Basic IT support knowledge and understanding of service desk operations
- Strong verbal and written communication skills for customer interaction
- Incident management and problem-solving abilities
- Fundamental knowledge of operating systems and networking basics
- Ability to diagnose software and hardware issues effectively
- Customer-focused attitude with active listening skills
- Willingness to work in shifts and adapt to dynamic environments
- Analytical thinking and quick decision-making capabilities
Is This Role Right for You?
- This role is ideal for fresh graduates who want to enter the IT industry and gain technical support experience
- Not suitable for candidates seeking high-paying roles without relevant qualifications or experience
- The job is located in Pune, Maharashtra, requiring relocation if you are from other cities
- Salary is as per company standards with performance-based increments and benefits
- Perfect opportunity for those interested in building a long-term technology career with global exposure
How to Apply
- Click on the Apply Link provided at the end of this post
- Search for Service Desk Analyst L1 position on Wipro careers portal
- Submit your application with updated resume and required documents
- Wait for further communication regarding shortlisting and interview process
Career Growth
Service Desk Analyst L1 → Service Desk Analyst L2 → Technical Support Engineer → Senior Technical Engineer → Team Lead
