Customer Service Representative | Tech Mahindra | 2025 | Fresher

About Tech Mahindra

Tech Mahindra is a leading global provider of technology consulting and digital solutions to enterprises across all major industries. With a workforce of over 150,000 professionals spread across 90+ countries, Tech Mahindra serves more than 1,100 clients worldwide. The company offers a comprehensive portfolio of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design, AI & analytics, and cloud & infrastructure solutions. Tech Mahindra is recognized as a pioneer in digital transformation, helping organizations navigate their journey toward becoming more agile, innovative, and customer-centric. The company has been at the forefront of emerging technologies such as 5G, blockchain, cybersecurity, and artificial intelligence. Notably, Tech Mahindra became the first Indian company globally to receive the Sustainable Markets Initiative’s Terra Carta Seal, acknowledging its commitment to creating a climate and nature-positive future. With a strong focus on sustainability, innovation, and customer success, Tech Mahindra continues to be a preferred employer for fresh graduates and experienced professionals alike.

Job Description

We are excited to announce a fantastic opportunity for fresh graduates to join Tech Mahindra as Customer Service Representatives. This direct referral position offers an attractive salary package ranging from ₹3.75 LPA to ₹4.2 LPA, making it one of the most competitive entry-level opportunities in the industry. As a Customer Service Representative at Tech Mahindra, you will be the frontline ambassador for our clients, handling customer interactions with professionalism, empathy, and efficiency. This role is perfect for individuals who are passionate about helping others, possess excellent communication skills, and are eager to build a career in the dynamic field of customer experience management. You will receive comprehensive training and support to excel in your role, with clear pathways for career growth and development within the organization. The position offers night shift allowances and attractive incentive structures, providing additional earning potential beyond the base salary. If you are a fresh graduate looking to start your career with a globally recognized company that values innovation, diversity, and professional growth, this opportunity at Tech Mahindra could be your perfect launchpad.

Job Overview

Roles & Responsibilities

• Handle Inbound & Outbound Customer Interactions: Professionally manage incoming calls, emails, and chat messages from customers, as well as make outbound calls when required to follow up on customer queries or provide updates on service requests.
• Resolve Customer Queries and Service Requests: Efficiently address customer questions, concerns, and complaints by providing accurate information about products, services, and company policies. Troubleshoot issues and offer appropriate solutions within established guidelines and timeframes.
• Ensure High Levels of Customer Satisfaction: Maintain a customer-centric approach in all interactions, demonstrating empathy, patience, and professionalism. Strive to exceed customer expectations by going the extra mile to resolve issues and create positive experiences.
• Accurately Document Interactions in CRM Systems: Maintain detailed and accurate records of all customer interactions, transactions, comments, and complaints in the company’s CRM system. Ensure data integrity and follow proper documentation protocols.
• Escalate Complex Issues When Required: Identify and escalate complex or unresolved issues to appropriate departments or senior team members when necessary. Follow up on escalated cases to ensure timely resolution and customer satisfaction.
• Meet Quality, Productivity & Performance Benchmarks: Achieve and maintain established performance metrics including call handling time, first call resolution, customer satisfaction scores, and other key performance indicators. Participate in regular quality assessments and coaching sessions.

Eligibility Criteria & Skills

• Basic Qualifications: Graduate or Undergraduate degree in any discipline. Both freshers and experienced candidates are welcome to apply. On-site role is mandatory, and immediate joiners are preferred.
• Excellent English Communication Skills: Strong verbal and written communication abilities in English with a neutral accent preferred. Ability to articulate information clearly and effectively to diverse customer groups.
• Strong Listening & Problem-Solving Abilities: Active listening skills to understand customer needs and concerns. Analytical thinking and problem-solving capabilities to identify root causes and provide appropriate solutions.
• Customer-Centric Attitude: Genuine passion for helping customers and creating positive experiences. Patient, empathetic, and service-oriented mindset with the ability to handle difficult situations professionally.
• Basic Computer Knowledge & CRM Familiarity: Comfortable working with computers and navigating multiple software applications simultaneously. Familiarity with CRM systems and ability to quickly learn new technologies.
• Willingness to Work in Night Shifts: Flexibility to work in rotational shifts, including night shifts, as per business requirements. Adaptability to changing work schedules and commitment to meeting customer needs across different time zones.

How to Apply for Tech Mahindra Recruitment 2025?

1. Click on the official application link provided below to access the Tech Mahindra careers page.
2. Review all job details, eligibility criteria, and requirements carefully before proceeding with your application.
3. Prepare your updated resume highlighting your educational qualifications, skills, and any relevant experience.
4. Fill out the online application form with accurate personal and professional information.
5. Upload your resume and any other required documents as specified in the application process.
6. Submit your application and note down any application reference number provided.
7. Keep checking your email regularly for updates on your application status and further communication from Tech Mahindra’s recruitment team.
8. Prepare for potential interview rounds by researching common customer service interview questions and practicing your responses.
9. Stay connected with Tech Mahindra’s official social media channels for updates on recruitment drives and other opportunities.

Important Links & Social Media